How do you “outsource” accounts receivable? Suzanne recruits AR expert Angela Holland, founder of Preferred Dental Service, to get answers. “Insurance makes mistakes. They are humans behind computers just like all of us”. So how and why do we deal with their mistakes? Angela talk about building workable relationships with insurances, when you *shouldn’t* resubmit insurance claims over and over, plus–what do you do when insurance denies a something we know a patient actually eligible for.